Advanced Financial Solutions

For more than 40 years ACS has enabled financial clients to stay focused on their core competencies and achieve their business goals.  Our flexible solutions streamline the document management process to increase data security, regulatory compliance, file availability and - best of all - improve customer satisfaction and retention.

ACS' financial document management solutions improve turn-around time in mailroom operations, simplify human relations processes, upgrade IT platforms, and drive revenue streams.  Our advanced imaging, file storage and on-demand retrieval capabilities include:

• Auto Finance: origination, underwriting, booking, auditing and reporting
• Check Photo Retrieval: scan, store, retrieve data, and images on-demand
• Credit Applications: mailroom, data capture, and fraud detection
• Credit Card Customer Care: activations, service, sales, and collections
• Consumer Loans: initiations and servicing
• Datasurance: storage, preservation, retrieval, business continuity, and destruction
• Mortgage Loan: initiation, post close audit, and servicing
• Signature Card: image and data capture

ACS offers both systems and business processing solutions to meet wide-ranging consumer lending and collections needs. Whether your needs are large and global, or small and local, ACS can help your firm improve performance, and save costs.

System Solutions:  Application Service/Application Management

As one of the nation’s leading application service providers (ASP) for consumer loan servicing and collections systems, ACS offers industry-leading Software-as-a-Service powered by Shaw Systems, and a complement of application management services (AMS) to help clients achieve a scalable, highly effective system customized specifically for their unique needs and requirements.

BPO and Document Management Solutions

With more than $200 billion in assets under management ACS is one of the nation’s leading loan servicing providers. We excel at helping financial services firms streamline and optimize their back-office processes and customer service capabilities. We offer the latest in document management capabilities to help you reduce paper burdens, improve security and maximize process efficiency. ACS helps you lower costs and enhance the quality and efficiency of servicing and collections processes.

From credit application processing (mailroom, data capture, fraud detection) to credit card customer care (activations, customer service, welcome calls, credit protection, collections), credit card issuers face many areas where inefficiencies can add up to drastically affect on the bottom line. ACS has a long history of success helping credit card issuers evaluate their current state and efficiently adopt new processes and technologies that dramatically improve business operations.

ACS is the leader in the mortgage imaging industry and currently processes documents for five of the top ten largest mortgage companies in the United States. ACS has over 1,300 team members devoted to providing mortgage document imaging services to these clients. In addition to mortgage imaging services, ACS provides audit processing and review, legal description text extraction via US-based and offshore processes and provides electronic final document recordation.

Our value and expertise lies not only in large scale imaging, but also in systems operation. ACS is the world's largest Application Service Provider (ASP) for FileNET Corporation imaging systems. We maintain and operate ACS Stored Information and Retrieval (SIR) systems and client FileNET systems along with their corresponding databases on secure ACS premises. We currently operate and maintain 15 FileNET systems for our clients which collectively drive over 50 FileNET jukeboxes. Our clients transparently access hosted images from our facilities via dedicated telecommunication lines and internet.

ACS has aggressively added staff with operational experience in the mortgage industry, and our goal is to continue to add resources with subject matter expertise. Many of our management personnel have over 25 years experience dealing with mortgage operations and systems. Our team members can integrate quickly with your operational team as they share common experiences and well understand the business and technical issues that our mortgage clients face.

Many consumer lending institutions are feeling the backlash of the subprime lending fallout—more than any, of course, is the mortgage refinance market. Statistics confirm that the drop in mortgage business has been steeper this year than last year, and that the refinance market has been hit harder than the purchase market.

Some mortgage associations are offering “career transition workshops” for those “affected by the rash of corporate closings”.

The industry is in a back-to-basics environment. Mortgage originators have been tasked with stepping up professionalism and ethical standards in dealing with clients. Some states are considering laws that will require mortgage loan officers to register with the state.

ACS provides fully diversified, end-to-end mortgage services. We have the skills, capabilities, and resources to deliver BPO services to support as many functions as required. ACS provides the following services for the mortgage industry:

• Data capture
• Exception processing
• Stored Information Retrieval (SIR) ACS proprietary image repository
• File room management
• Integration with disparate application and imaging systems
• FileNET  (system hosting, software reseller)
• Integrated workflow
• Mailroom
• Data Conversion (Image to image, Media to media)
• Post processing
• Scanning and Imaging
• Document Review Application (Image-based, customized workflow, Post close audit, New loan set up, Initial audit, Underwriting, Document follow up)
• Tax servicing text extraction
• Offshore services (Post close audit, Image QC, Data capture)
• Image delivery to investors (Audit portal, CD/DVD, Image import from sellers, Document type indexing and mapping, Image QC prior to committal to image repository)
• Distributed capture (Remote scanning capability for branches and correspondents)
• Inbound fax (Index images and commit to image repository)

ACS has developed an in-depth understanding of the critical business issues involved in scanning millions of mortgage documents per month, capturing data from those documents and committing them to imaging platforms. Our clients receive, at a minimum:

• Reduced cost
• Enhanced operating efficiencies
• Improved turn-around times
• High quality data accuracy
• Foundation to re-engineer business processes
• Headcount (FTE) Cost Reduction

• Storage and Retrieval: Immediate impact from the capture and availability of document images is realized in the areas that deal directly with the physical storage of these files. A number of FTEs are required to manage requests for documents that have been moved to storage.

• File Movement between Work Areas: Implementing workflow tools that move documents between asynchronous processes virtually, via image. The movement of physical files from desk to desk requires labor, space and equipment.

• Creative Alternatives to Internal Processing: Document images may be utilized to implement third party alternatives to traditional internal processing. Functions such as Lien Release, Tax Servicing, and New Loan Setup may be outsourced by providing electronic files for processing. Offshore resources may be deployed to provide reduced labor costs for data capture and other areas.

• Enterprise Inventory: A centralized, enterprise-wide inventory system provides the key to efficient document management. The ability to track documents both physically and virtually provides for control and efficiency through automated tools. An enterprise-wide system provides a single entry point to all document management tools.
  

ACS offers a suite of out-of-the-box, customizable, Software as a Service (SaaS) solutions designed to optimize operational performance for financial firms. As a group or individually, these solutions help mutual fund companies gain a competitive edge and increase the potential for asset acquisition. 

Gather, analyze and track transactional data; improve your sales reporting; boost your customer relationship management; seamlessly integrate sales and marketing data; power new levels of data consolidation and reconciliation; stay on top of compliance reporting; keep everyone connected while on the go.

ACS’ suite of solutions for the mutual fund industry includes: Broker/Dealer Solution; CRM Solutions including Broker/Dealer CRM and Institutional CRM; Fund Monitoring System; Mobile Solution; Business Intelligence; and a Pre-Escheatment Location program.

As one of the country’s preeminent loan origination and servicing providers, ACS has a distinguished history in education services. For more than 30 years, we have provided student loan management services and superior customer service and support to lenders and secondary markets nationwide.

ACS is the only student loan servicing provider focused exclusively on loan origination and servicing. ACS offers fully integrated, self-service Web access to lenders and Financial Aid Administrators (FAA’s) as well as to student and parent borrowers at all phases of the loan process - from origination through repayment. With the cutting-edge systems and services of ACS, borrowers can make real-time transactions such as applying for loans, applying for a deferment or forbearance, accessing tax information, and making payments; FAA’s and lenders can access and input information, post transactions and make updates in real-time.

Because our lender clients and their schools have different needs, ACS customizes application and disbursement methods to fit those needs. ACS supports loan applications submitted via phone, Web, or paper. We can disburse funds through a variety of methods. In short, we work with you to develop, implement and manage an application process that satisfies both your needs and those of your school clients.

Our independent status ensures that lenders receive the most competitive loan sale premiums for their portfolios, and that schools and students receive premium service and advanced Web-based tools to simplify loan management and repayment. Our priority is to help you maximize your business in student loans, and to provide you with the highest caliber service and range of capabilities available to support you, your schools, and your borrowers.

At ACS, we don’t believe that competing with our partners makes good business sense. In fact, we feel it contradicts the very nature of being a partner. Unlike other loan servicing providers, ACS does not originate, acquire or otherwise hold student loan assets. ACS is a partner, not a competitor.