Administration and Finance

There are many reasons why government agencies don’t pursue debts that are owed them—expensive collection solutions mean that collecting on a debt sometimes costs more than the original amount owed. ACS has the experience, the economy of scale, and the expertise in place to ensure results without impacting the garnered revenue. We conduct our collections activities and procedures in accordance with applicable state and federal laws, including the Fair Debt Collection Practices Act (FDCPA). When you choose ACS, you get a unique combination of business flexibility, program innovation and operational strength to improve your services while increasing efficiencies, lowering costs and measuring success. 

City and county governments looking to add or expand 311 service to their constituents can benefit from using an experienced customer care provider such as ACS. We provide a complete 311 solution that goes beyond the typical centralized work-ticketing application. ACS’ 311 offering uses best-in-class technology solutions for reporting and performance management to improve productivity and efficiency along with practical disaster recovery and business continuity planning. In addition, ACS can also provide optimizing operations to ensure that our flexible and scalable solutions continue to grow with your government’s needs. 

Cities, counties and non-profit organizations alike require a number of administrative and financial services that contribute very little to an enterprise’s core focus—yet, these activities often dilute efficiency by monopolizing resources. ACS’ solutions help you put resources back where they belong by offering solutions that address tax, financial, human resources, licensing and utility functions. Our deep knowledge and expertise come from a cumulative history of more than 25 years providing these solutions to state and local governments, with a current client list of 1,000 organizations of varying sizes that benefit from one or more of our proprietary administrative software systems, finance products, and human resources solutions. 

Over 1,500 county and municipal clerks, recorders of deeds, registers, title companies and other clients rely on ACS as their single-source service provider for the full spectrum of records management and processing services. ACS services include electronic recording, Internet hosting and Web delivery services for public records, and compact book printing directly from microfilm or from digitized image. We also provide custom data conversions, land record re-indexing, index verification and re-creation services, Kodak-recognized archival film laboratories, security microfilming, tape storage and duplication services, secure underground storage and much more.

For your agency, this unsurpassed level of experience means we understand the business better, follow statutory changes more closely, and exchange industry best practices. By not having to depend on the coordination and cooperation of multiple vendors to safeguard your valuable records, ACS is able to offer a comprehensive bundle of services that provides the highest possible level of integration and efficiency to your office and constituency.

To aid in land records searches, ACS maintains these websites for our clients and the general public:

• www.uslandrecords.com
• www.landaccess.com

Governments are facing increasing pressures on their human resources management capacity, including aging legacy HRIS systems, the rising cost of health care for employees, and the expected wave of retirement as baby boomers age out of the workforce. ACS can help with services that include HR information systems and employee/manager self-service portals, benefits administration for retirement plans and health and welfare plans, payroll administration, compensation and performance management, recruitment administration, HR transformation consulting and benefits consulting. Our deep knowledge of government priorities and processes, as well as best-in-class technologies and service, make ACS the ideal choice for meeting your organization’s human resources needs. 

Thousands of cities, counties and state government agencies across the U.S. struggle with IT issues on a daily basis—it’s an ever-changing area of expertise where lack of knowledge can be costly. ACS works directly with you to understand your needs and goals, whether they focus on data center management, disaster recovery, network management services or help desk operations. We have implemented high-volume solutions from scratch that support IT both statewide and worldwide, and we’ve helped cities and counties with limited budgets leverage existing technology investments to get the most bang for their buck. By providing access to our global resources, innovative technologies and experienced staff, we can help your organization streamline business processes, mitigate risk, lower costs and reduce the burden on your current resources. 

As local communities change and grow, the demands on government increase, often without the budget to meet these changing needs. Providing consistent and accurate property valuations, collecting taxes efficiently, and building accurate geographical data as development expands are all part of the mission of local government. ACS helps you address these challenges through a single core architecture that incorporates our Assessment Office™, Land Development Office™, and Billing and Collection Office™ solutions. Through customizable workflow processes and consistent application of current regulations, ACS’ tax solutions help yield increased staff productivity and improved customer service. Read more.

State unclaimed property programs all face two types of basic challenges—how to collect the unclaimed property due to be reported, and how to administer this property once it has been collected. As the nation’s most experienced provider of unclaimed property management services, ACS can help with everything from property identification and collection to keeping records databases up-to-date, reaching a national audience of missing owners, and managing claims and customer service. With specially created solutions and the knowledge of leading industry experts, ACS can help you deal with a wide range of compliance, operations, systems and policy matters in ways that improve efficiency and results.